EP22: Richard Watson explains the new HICAPS Go app – What it is, how it works, and what it means for practitioners

Most of us are well-acquainted with the HICAPS terminal and how it processes private health insurance payments for practitioners and clients.

BUT! Did you know the HICAPS terminal turned 20 this year?? Crazy. While the terminals are still a super-efficient way of handling private health fund transactions, HICAPS have recently made their digital debut with an app-based initiative called ‘HICAPS Go’.

This week, we sit down with HICAPS Business Development Manager, Richard Watson, who walks us through how the innovative app was brought to life, how it works, and what it means for health practitioners moving forward.
Richard was a physiotherapist for 10 years and has been drawing on his industry experience to passionately spearhead the project and develop an app that makes the process quick, easy, and user-friendly for practitioners and their clients.


Watch this video with Richard:

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1 reply
  1. fazle rabbi
    fazle rabbi says:

    Nice presentation. I wanted to know a bit more.
    I guess my questions are
    How patient data is managed? Do you have access to patient data, i.e. who is the custodian of patient and clinical information?
    If not clinical/patient data, what sort of data do you keep or store?
    Do you have a data committee?
    Do you have a published annual report on HICAPS?
    Do you have any published report on allied health?

    Thank you.
    f rabbi


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